The Housewash Professionals
Phone 0800 322 322
 
F.A.Q

What are the benefits of getting the exterior of my property professionally cleaned by The Housewash Professionals?

  • We save you the time and effort of doing the job yourself and potential risk if heights are involved.
  • We have the experience and expertise to do the job right.
  • Our Softwash process is gentle and effective giving you the best results in the safest way possible.
  • Our cleaning system will extend the life of paintwork saving you $$.
  • Our workmanship is of the highest quality and we will do all we can to surpass your expectations.

Will your cleaning process damage my house or property?

  • No. Our low pressure cleaning system coupled with the use of detergents suited to each task means we are able to clean surfaces very gently. Correct and safe exterior cleaning involves a great deal of finesse and control and everyone who works for us is highly skilled and takes a large amount of care in their work. You can rest assured that your valuable asset will be in very safe hands with us. For further peace of mind all of our operators carry $2million liability insurance.  

Will my plants be safe?

  • Yes, your plants will be safe. We use a range of environmentally friendly detergents to ensure safety for people, plants and pets.

Will I lose any paint?

  • No your house will not lose paint. During our Softwash process only very low water pressures are used. Once our blend of detergents has been applied and left to soften the dirt and mould for several minutes, we are able to wash the surface clean using water pressures of 800-1200psi, much less than many other companies use. We have developed and fine-tuned our cleaning techniques over the last 10 years so if you don’t want paint to come off, we will not take it off.

Can you remove paint if we need it removed?

  • Yes. If you are getting ready to re-paint your property and would like badly oxidised and/or old loose flakey paint removed, then we can help you. We have a selection of different cleaning nozzles and pre-paint cleaning detergents available which when used with slightly higher water pressures are very effective in making your painter’s job as easy as possible.

Do I need to be home when you clean my house?

  • No you don’t need to be home. Our vans have their own power supply and all we need is an outside water tap we can connect to. We do ask that all windows of the house are shut and as a precaution if there is a washing line close to the house that any clothes on it are taken inside before we arrive. Also, if you have a pet, such as a cat or a dog who you know can be a bit frightened around strangers or loud noises; we ask that you secure them inside before you leave home.

How often should I get my house cleaned?

  • To keep your house looking its best and to help the paint on the house last as long as possible, we recommend cleaning on an annual basis. This view is shared by many painters and many new homes built today have a paint and weather-tightness contract in place which stipulates that the house must be cleaned yearly to retain the guarantee.
    We have found that there are many variables which affect how often a property may need cleaning – such as the position of the house, the amount of sunlight it receives, the type of cladding etc. Each house is unique in its cleaning requirements but you can rest assured that our Softwash process will provide the deepest, most long-lasting clean possible.

Do you guarantee your work?

  • Yes we do. We take a lot of pride in the quality of our work and we know you will be very happy with the finished result of any job we undertake for you. Our operators will always check over a job thoroughly to ensure everything looks as clean as possible and they will not leave until you are happy with the standard of work. If you do have a concern about any aspect of work we have completed for you, we will return to sort things out promptly. Customer satisfaction is our number one priority and much of our business comes by way of referral and repeat business which is a reflection of our standards.

If you have any more questions feel free to email us

To arrange a free quote phone us today 0800 322 322

LINKS